Anti-Spam Policy

CAN-SPAM Act Compliance Statement

Renoa.ai is committed to complying with the CAN-SPAM Act and all applicable anti-spam regulations. We take email communications seriously and respect your inbox. This policy outlines our practices regarding email communications and your rights as a recipient.

Email Types We Send

We send the following types of emails through our platform:

How to Unsubscribe

We make it easy to control your email preferences:

• One-Click Unsubscribe: Every marketing email includes an unsubscribe link at the bottom
• Instant Processing: Unsubscribe requests are processed immediately
• Granular Control: Choose which types of emails you want to receive in your account settings
• No Questions Asked: We honor all unsubscribe requests without requiring a reason
• Permanent Opt-Out: Once unsubscribed, you won't receive marketing emails unless you explicitly opt back in

Note: Unsubscribing from marketing emails will not stop transactional emails related to your account and active projects, as these are essential for the service.

Our Email Practices

We adhere to the following best practices:

• Clear Identification: All emails clearly identify Renoa.ai as the sender
• Accurate Subject Lines: Subject lines accurately reflect the email content
• Valid Physical Address: Every email includes our physical mailing address
• No Deceptive Headers: We never use misleading "From," "To," or routing information
• Prompt Opt-Out Processing: Unsubscribe requests are honored within 10 business days
• No Email Harvesting: We never purchase or harvest email addresses
• No Third-Party Selling: We never sell or rent your email address to third parties

Complaint Process

If you believe you've received spam from Renoa.ai or have concerns about our email practices:

1. First, try using the unsubscribe link in the email
2. If the issue persists, contact us at: abuse@renoa.ai
3. Include the full email headers and a description of the issue
4. We will investigate and respond within 48 hours
5. If you're not satisfied, you can report us to the FTC or your local authorities

Our Commitment to Permission-Based Marketing

We are committed to permission-based email marketing:

• We only send marketing emails to users who have explicitly opted in
• We clearly explain what types of emails you'll receive when you sign up
• We provide easy ways to manage your preferences at any time
• We regularly clean our email lists to remove inactive addresses
• We monitor engagement and respect recipients who don't interact with our emails

Email Service Provider

We use Amazon Web Services Simple Email Service (AWS SES) for email delivery. AWS SES is a reputable, compliant email service provider that helps us maintain high deliverability and security standards. All emails are sent through authenticated domains and comply with SPF, DKIM, and DMARC protocols.

Monitoring and Enforcement

We actively monitor our email practices to ensure compliance. This includes tracking bounce rates, spam complaints, and unsubscribe rates. We take immediate action to address any issues and continuously improve our email practices based on feedback and industry best practices.

Updates to This Policy

We may update this Anti-Spam Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes via email or through our platform.

Contact Information

For questions, concerns, or complaints about our email practices: