Privacy Policy
Last updated: January 2025
1. Information We Collect
At Renoa.ai, we collect information to provide you with the best home improvement contractor matching service. The information we collect includes:
- Email addresses provided through our waitlist and contact forms
- Project details and home improvement requirements you share with us
- Location information to match you with local contractors
- Communication preferences and interaction history with our platform
- Device and browser information for security and optimization purposes
2. How We Use Your Information
We use the information we collect for the following purposes:
- Matching you with qualified contractors based on your project needs
- Sending you communications about your projects and platform updates
- Improving our AI matching algorithm and platform features
- Providing customer support and responding to your inquiries
- Analyzing platform usage to enhance user experience
- Complying with legal obligations and protecting our rights
3. Email Communications & Opt-Out
We respect your inbox and your privacy. Here's what you need to know about our email communications:
- You can unsubscribe from marketing emails at any time using the unsubscribe link in every email
- We send transactional emails related to your projects that cannot be opted out of
- We will never sell your email address to third parties
- You can update your email preferences in your account settings
4. Data Security & Storage
We implement industry-standard security measures to protect your personal information. Your data is stored securely using encryption and access controls. We regularly review and update our security practices to ensure your information remains protected.
5. Third-Party Services
We use trusted third-party services to operate our platform, including:
- AWS SES for email delivery and communications
- Analytics services to understand platform usage
- Payment processors for contractor subscription management
- Cloud hosting providers for data storage and platform operations
These services are bound by their own privacy policies and data protection agreements.
6. Your Rights (GDPR Compliance)
Under GDPR and other privacy regulations, you have the following rights:
- Right to Access: Request a copy of your personal data we hold
- Right to Deletion: Request deletion of your personal information
- Right to Portability: Receive your data in a machine-readable format
- Right to Rectification: Correct inaccurate personal information
- Right to Restriction: Limit how we use your data
- Right to Object: Object to certain types of data processing
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact for Privacy Questions
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: privacy@renoa.ai